Effective Supervisory Skills

Duration: 2 days

Program Outline

Supervisors are typically responsible for their direct reports' progress and productivity in the organization. Dealing with the many problems at work can prove to be highly challenging but it doesn’t have to lead to discouragement or despair.

In this workshop, we will be sharing the best practices in supervisory skills delivered from the most practical viewpoint.

This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their journey to climb the ladder of success in the corporate world.


In this two-day interactive training program, participants will be able to:

  • Clarify the roles and responsibilities of a supervisor
  • Learn effective techniques for planning and prioritizing
  • Master specific skills in resolving conflict
  • Learn how to provide clear instructions to the team
  • Learn how to deal with hostility, complaints and laziness
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision
  • Understand the importance of developing positive relationships with employees and peers
  • Learn how to deal with and get support from peers-turned-subordinates
  • Develop higher confidence and motivation at work

Target Audience

Those directly involved with supervising a team of any kind. Suitable for operational staff, teamleaders, newly promoted managers, executives & supervisory staff working in office environment across all functional areas e.g. human capital, logistics, production, sales, marketing, customer service, purchasing, finance, distribution & engineering within the service & manufacturing industry.

Workshop Contents

Redefining The Role Of A Supervisor

  • Art & Science Of Managing People
  • Key Traits Of A Highly Successful Supervisor
  • Rising Challenges And Barriers Faced
  • Building Winning Teams

Peers Yesterday, Supervisor Today

  • Dealing with subordinates who used to be peers of equal standing
  • How to get buy–in and support

Power Tools For Supervisory Excellence

  • How To Plan Work Systematically
  • Organizing Daily Task Thru Effective Time Management
  • Know Your Supervisory Leadership Style
  • Monitoring Team’s Behaviour For Superior Results

Facts & Myth About Supervising People

  • Importance of Speed Connect To People
  • Issue Of Staff Motivation @ Work
  • Logic And Emotion In Shaping Our Belief Systems
  • Walking The Talk – Do You Have What It Takes?

Polishing Your Supervisory Skills

  • Dynamic Listening Skills
  • Tips To Communicate Effectively
  • Understanding Different Personalities Within Your Team
  • How To Provide Feedback & Reprimand People
  • Strategies In Dealing With Difficult Staff
  • Skills Drill Practice

Turbo Charge Performance For Higher Productivity

  • Changing Our Mindset To Be Result Driven
  • Areas Where You Can Strive For Continual Improvement
  • Maximizing Utilisation of Resources
  • Building Confidence Using LEADERSHIP Model
  • Designing Personal Action Plan

General Information

  • Interactive and participation
  • Pragmatic and “what will work”
  • Group Discussion
  • Using Real Industry Examples

Bottom Line, the participants will learn how to:

  • be an effective supervisor at work
  • be a good team player
  • be able to get the best from their people
  • plan work more systematically
  • focus on delivering greater results


We use competency based learning models and deploy a myriad of accelerated adult learning methods in our delivery including:

  • Group discussions
  • Skill-drills
  • Internalization exercises
  • Experiential games
  • Video Role Plays
  • Case studies drawn from the learners business context
  • Team-based application projects

We enable the participants to be totally immersed in the program and learn from the inside-out.

By the end of the intervention, the participants would be willing, able and ready for a change in thinking, feeling and actions.

About The Trainer: Yim Choong Chow

  • 40 years corporate experience in Asia & Europe
  • Last position: Managing Director of International Shipping Co in Singapore with annual turnover of US$500 milion
  • Training, facilitating, coaching & consulting since 2001
Professional Qualifications
  • Certified Performance Coach
  • Official Approved Partner of Humanostics / The Predictive Index
  • ACE of Sales
  • HRDF Approved Trainer
  • Consultant – Singapore National Productivity Board
  • Author of seven (7) books